CX in 2021. 33 minutes vs 47 seconds

Elements.Cloud

A simple task: I needed to update my credit card for my wife’s health insurance with Assurant Health, who are number 285 on the Fortune500 with the revenues of $10.3 billion. So it is 2021, so I naturally went to their website. Fail #1: The website is an unintelligible mess i.e. it doesn’t match the now standardized layout we all […] The post CX in 2021. 33 minutes vs 47 seconds appeared first on Elements.cloud.

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