Category: Communications and PR

4 Health Insurance Customer Service Trends

Coveo Before the covid 19 pandemic, the health insurance industry was changing rapidly to meet consumer demands. The pandemic accelerated a change in service delivery, moving from in-person to remote that continues even with the vaccine rollout. This has reset…

6 Ways Your Company Can Use An Insight Panel

Coveo In our previous piece, we explained how your customer service agents could benefit from an insight panel.  From helping them find the right information faster, to knowing what a customer’s already tried so they can exhibit near-psychic skills, an…

The Rx to Health Insurance Agent Burnout

Coveo In 2019, insurance software company HealthEdge surveyed 5,000 people and found that 78% of respondents were satisfied with their health insurance providers – except in one area. Consumers struggled to understand communications from their providers. Specifically, they were confused…