State of Salesforce 2020-2021

IBM has just released their annual report concerning how trendsetting companies utilize Salesforce in their business.

This reports is a special COVID-19 edition that examines companies during the start of the pandemic and how they shifted processes. The report investigates businesses doing the following:

  1. How the companies met uncertainty and how they dealt with disruption
  2. How they realigned purpose, priorities and finances to flourish

You can download the report at the following link.

Author: Editorial Staff